NICA Aus FAQs

Last updated on 7 September 2023.

This privacy policy sets out the practices that Trek Bicycle Corporation (Australia) Pty Ltd, ABN 56 143 457 998 (“Our”, “Us” or “We”) applies in handling personal information.

We reserve the right, at Our discretion, to change this privacy policy. Please check periodically for changes.

Your privacy is important to Us. As a part of Our activities, We gather certain types of information about individuals. We want you to know the types of information We gather and what we do with it.

IMPORTANT NOTE: If you are accessing the trekbikes.com online site including to shop, that site is operated by Trekbikes.com LLC . For details about the Privacy Policy and Terms of Use applied by Trekbikes.com LLC to operation of the trekbikes.com website please see:

https://www.trekbikes.com/au/en_AU/company/legal_policies/privacy_policy_terms_of_use/

Information We Collect

We collect information from individuals such as details to go on mailing lists to receive information about Our products and information you provide to Us when you enter promotions. The information We collect from you typically includes name, email address, home address, contact number.

We may also collect information about you through your communications with Us.

In most instances We collect your information directly from you. However, in some cases We may collect information about you from other parties and in particular from our affiliates or your local / selected retailer (e.g., when you register to participate in a promotion conducted by Us through your participating local / selected retailer). Our retailer network includes third party dealers and Our owned stores.

We may collect additional information about you for a specific purpose such as if you submit an application to Us for employment, We may collect further information about you in connection with that employment application.

We may hold information about you in a number of formats and in various types (both physical and electronic) of storage facilities (including the cloud) that may be owned by Us, Our affiliates or Our third party service providers.

Use of Information Collected by Us

We use the information that We collect about you for a number of purposes such as:

• Processing or responding to your requests.
• Conducting our business activities including with our dealer network.
• Requesting or responding to feedback about Our products and any interactions you have had with Us or your local / selected retailer.
• Subject to your choices, send you marketing materials or otherwise conduct promotional activities.
• Conducting trade promotions.
• Considering candidates for employment.
• Any further purposes permitted or required by law.

Disclosure of Collected Information to Third Parties

We may disclose the information that We collect about you to our affiliates and third parties engaged to provide services to Us in order to achieve the purposes set out above. We may also disclose the information that We collect about you to other parties in order to undertake our activities (e.g., to allow prize winners for a promotion to receive their prize which is provided by another party).

If you choose to receive marketing materials from Us, subject to your choices, We may share your details with your local/selected retailer.

Further, We may share information We collect about you to cooperate with law enforcement enquiries, and with third parties seeking to enforce their intellectual property or other legal rights.

Links to Other Sites

It is important to note that the site hosting this privacy policy might contain links to other sites, and that those sites may not follow the same privacy policies as Us.

For instance, if you clicked on an advertisement, this might take you away from this site and to an entirely different site. This includes links to advertisers, bicycle dealers, content providers and business partners, who may use Our name and/or logos as a result of a co-branding or other agreement. These sites may send their own cookies to you, and may collect data and make uses of it that We would not.

We do not control these sites or use, or bear any responsibility or liability for them.

Overseas disclosure

We do not typically disclose information We collect about you to overseas recipients. However, we may do so for a specific activity (e.g., if a prize for a promotion includes an overseas trip, we may disclose the winner’s details to an overseas recipient to enable the winner to redeem their prize.

Access and correction

If you would like to obtain access or make corrections to records We hold about you, you can approach Us via the channels set out below under Contact Details. We will endeavour to respond to all requests promptly. We may refuse or be unable to act on a request where permitted or required by law.

Complaints

If you have a concern or complaint about how We may have handled your personal information, please contact Us via the channels set out below under Contact Details. We take all concerns and complaints seriously and will ai to respond promptly. If you are not satisfied with Our handling of your concern or complaint, you may also contact the Office of the Australian Information Commissioner: oaic.gov.au

Contact Details

If you have any queries or wish to contact Us to make a complaint, please use the following contact details:

Email: anz_customercare@trekbikes.com

Mail:
Attention: Data Privacy Officer
Trek Bicycle Corporation (Australia) Pty Ltd
8 Townsville Street
Fyshwick, ACT, 2609

Please include sufficient information so we can understand the nature of your query or complaint. We may need to verify your identity to process your request.